Privacy Policy

1. Who We Are

We are American Group, an independent and authorized service provider specializing in the maintenance of Carrier air conditioners in Egypt. We do not own the “Carrier” trademark, but we offer maintenance and support services through certified and qualified technicians.

2. Use of the "Carrier" Trademark

The name “Carrier” used on this website (carrier-eg.com) is solely intended to clarify the type of products we service. We are not the parent company or legal owner of the “Carrier” brand. All rights to the trademark belong to Carrier Global Corporation.

3. What Data Do We Collect?

When you visit our website or use our booking/contact forms, we may collect the following information:

• Full name
• Phone number
• Device type and reported issue
• Email address (if provided)
• Geographic address (if a field visit is required)

4. How Do We Use This Data?

Your data is used strictly for the following purposes:

• Contacting you to schedule a maintenance visit
• Sending a qualified technician based on your device type
• Providing after-service support
• Improving your user experience

We do not share your personal data with any third parties outside our organization.

5. Data Protection

We are committed to protecting your data through:

• Encrypted communication via HTTPS
• Restricting data access to our technical team only
• Not storing sensitive data on external databases

6. Changes to the Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page with the update date clearly stated.

7. Contact Us

If you have any questions or wish to modify or delete your data, please contact us via:

• 📞 Hotline: 01211114528
• 💬 WhatsApp: Click here
• 📝 Online Booking Form: Visit the page

All rights reserved © 2024 to American Group - owner of the website Carrier-eg.com